This chapter presents the review of related literature and studies that supports the theories and concepts that are discussed in the study. Here in the Philippines, the biggest hotels are using the same technology. But, in some far flung provinces, some hotels are still using manual reservation system. Hotel reservations systems, commonly known as Online Reservation System is a computerized system that stores and distributes information of a hotel or other lodging facilities.
Literature review on complaints management
Chapter II. REVIEW OF RELATED LITERATURE AND STUDIES — thesisbook documentation
The chapter one of this seminar comprises the introduction, the chapters two contain the literature review, and chapter three carries the objectives of the study while the chapter four talks about the summary, conclusion and recommendation of this seminar. In which many have moved quickly to take advantage of this rush by setting up shops of the shoulder hereby, having the name E-commerce. Alternatively higher institution and organization have also required from them in internet and World Wide Web WWW page that contain the information of such institution. Apart from global awareness, organization for instance institutions are now having their operation featured on cooperate internet and intranet. The course available and qualifications offer by the institution.
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